Frequently Asked Questions
How long will each questionnaire take to do?
Each questionnaire will take no longer than 10 - 15 minutes to complete.
What will I be asked about on the questionnaires?
The questionnaires will ask you about all aspects of being a Post Office® customer.
What if I don't receive my questionnaire because my e-mail address has changed over the course of the year?
Once you have signed up you will have your own page ("My Details") where you can go to change any personal details.
Who runs the Post Office® Panel?
The Post Office® Panel is run by Tpoll Market Intelligence Ltd, an independent market research company based in London in conjunction with the Post Office®. You can find out more about Tpoll at www.tpoll.com.
How do I stop receiving emails from you / unsubscribe from the Post Office® Panel?
You can unsubscribe from the Post Office® Panel site at any time. To unsubscribe, login to the site using your registered email address and password, then click on the unsubscribe link.
Privacy:
Who will be able to look at my personal information?
The information you have provided in this registration questionnaire or any subsequent questionnaires you complete will not be passed on to any third parties, except in cases where third parties are used to send you information by post that is relevant to the Post Office® Panel.
Your information will not be passed onto any third parties.
How safe is my personal information?
Tpoll ensures that your personal details are held in a secure database that cannot be accessed by anyone not directly involved in managing the Post Office® Panel site. Your personal details on the team website are also protected by a user name and password so that you are the only person who can access them.
Will I receive sales and marketing information as a result of signing up with the Post Office® Panel opinion site?
No, the information you provide in the registration questionnaire or any subsequent questionnaires will not be used by any party to sell or market to you in any way. If you are currently a customer of these parties, you will of course receive all the normal mailings and offers.
Technical Questions:
The technical questions often enquire as to what Internet software you are using. To find out, click "help" followed by "about" on your Internet browser - the box that appears will tell you the software you are using.
What if I forget my password?
If you have forgotten your password, simply enter your email address in the login box at the top of the page (please make sure you use the email address you registered with), leaving the "password" space blank. Then click log in to send yourself an email reminder of your password.
The reminder email should arrive in your email inbox in a few minutes (depending on your Internet connection). If the reminder does not arrive, try clicking "send and receive" on your email program. If this doesn't work, try sending yourself another reminder following the steps given in the above paragraph.
Why can't I access the latest questionnaire you have sent me?
There are a number of reasons why you may not be able to view one, or even all, of our questionnaires. Some suggestions on how to rectify any problems are listed below:
If you have advertising software attached or inserted into your emails, such as "Mailround", you may experience problems with the surveys. Some of these programs delete certain characters from our emails, and thus disable the links we send to you. Unfortunately there is nothing we can do to control this, but we do advise you to inform your advertising software provider of the problem.
To let Mailround know that you are experiencing difficulties please use the following link: http://www.mailround.com/contactus.mr
In most cases you can simply correct the link that was sent in the email. Put an equals sign (=) after the words "survey" and "id" in the link.
For example:
http://www.postofficepanel.co.uk/s/?surveyleaflets&id1234
Would become:
http://www.postofficepanel.co.uk/s/?survey=leaflets&id=1234
Make sure that you have cookies enabled in your Internet Browser software as we use cookies to track the status of our questionnaires.
Are you using Netscape Version 4?
On some occasions our questionnaires have technical issues with older Netscape browsers - we are working to resolve these issues. We recommend that if you are using Netscape and are experiencing problems that you make sure you are using the latest version (at the time of writing version 7).
Why am I unable to login to the Post Office® Panel website, even when I have carefully copied my email address and password in to the login space?
Firstly, if you have not already done so, check you are using the correct email address. If you have started using a new email address, but have not updated your details, the system will not recognise your new email address.
Secondly, use the password reminder on the left hand side of the screen to check you are not using a password you have set up on another website!
If you are copying and pasting your password, check that you are not copying any blank spaces before or after your password, as these are treated as extra characters by the system, thus making your password invalid.
If you are typing your password make sure that caps lock is not on - the password is case-sensitive.
Make sure that you have "cookies" enabled in your browser software; cookies are used in our login process and for tracking questionnaire completion.
I have a technical question that is not answered here - what do I do?
Firstly please note down as much information you can about the problem(s) you are experiencing, including any error messages you have seen.
Secondly find out what Internet Software you are using. Do this by clicking "help" and then "about" - the box that appears will tell you. If you contact us with a technical question (that isn't answered here) it would be greatly appreciated if you can quote us the information that appears in this "about" box.
Finally email us this information: help@postofficepanel.co.uk - we will reply as soon as we are able to.
